Phu Quoc Homestay ("we", "our") respects your privacy. This policy explains what data we collect, why, and your rights over it.

1. Data we collect

Booking data: name, dates, room type, guest count, contact number/email, special requests — provided by you via WhatsApp, Telegram, Zalo, email, or our booking form.
Communication data: messages you send us on any channel.
Website analytics: anonymised usage data (pages viewed, approximate location, device, referral source) — only if you consent to analytics cookies. See our Cookie Policy.
Government ID: passport or ID number, collected at check-in as required by Vietnamese law for accommodation providers. Retained for the legal minimum period and then destroyed.

2. Why we use it

To process your booking, communicate about your stay, and provide services.
To comply with Vietnamese accommodation and tax law.
To improve our website and services (analytics, aggregate only).
To send you booking confirmations and, only with your opt-in, occasional updates about availability or promotions.

3. Who we share it with

We do not sell your data. We share it only with:

Government authorities when legally required (police registration of overnight guests).
Payment processors (bank, Stripe/equivalent) when processing a deposit.
Analytics providers (Google Analytics, Yandex.Metrika) in anonymised form, only with your consent.

4. How long we keep it

Booking communications: up to 2 years after check-out, then deleted.
Government-mandated ID records: per Vietnamese law (currently 5 years).
Analytics data: 14 months in Google Analytics (default setting).

5. Your rights

If you are in the EU/EEA or UK, under GDPR you have the right to:

Access a copy of your data.
Correct or delete your data.
Object to processing or withdraw consent at any time.
File a complaint with your local data-protection authority.

To exercise any of these, email [email protected]. We respond within 30 days.

6. Security

We store booking records on encrypted devices and reputable cloud services. Our website uses HTTPS on every page. We do not store credit-card numbers ourselves — payments are handled by certified processors.

7. Children

Our services are not directed at children under 16. We do not knowingly collect data from minors without a parent/guardian booking on their behalf.

8. Changes

We may update this policy. Material changes will be announced on this page with a new "Last updated" date.

9. Contact

Questions? Email [email protected] or message us on WhatsApp via the booking page.

Privacy Policy